Hospitality Communications Solutions Using Voiceware Systems

This legacy overview documents how i-NETT, formerly Voice Smart Networks, supported hospitality and lodging organizations adopting modern communications platforms without requiring large-scale infrastructure replacement.

During this period, advanced hotel communications systems were often associated with large or luxury properties. Smaller hotels and lodging operators faced limitations related to cost, system complexity, and disruption to guest rooms. Voice Smart Networks addressed these constraints by implementing Voiceware, a hospitality-focused communications platform developed by PhoneSuite.

Voiceware was designed specifically for hotel operations. Features supported both guest experience and staff workflows. Guest-facing capabilities included automated wake-up calls, voicemail message indicators, emergency call prioritization, and room-level alerting to the front desk. Systems could also be configured to provide guests with access to local service information through programmed phone directories.

Operational tools were built to simplify front desk processes. Staff could activate or deactivate room phones during check-in and check-out, generate per-room call detail reports, and monitor wake-up call responses. The interface was designed to require minimal training, reducing onboarding time for hotel personnel.

A key advantage of these deployments was infrastructure continuity. Voiceware systems were implemented without requiring replacement of existing in-room phones, minimizing disruption across occupied properties.

These projects reflect early thinking around hospitality communications system modernization and contributed to structured delivery practices later applied within i-NETT’s cloud and communications offerings.