Helping Accelerate Technology Modernization in the Automotive Industry

As financial markets recovered from past downturns, many automotive dealerships began investing again in technology to regain efficiency and competitive advantage. For dealers operating in a high-volume, customer-driven environment, outdated communication systems quickly become a bottleneck.

i-NETT, formerly Voice Smart Networks, works with automotive businesses to modernize how dealerships manage inbound communication, internal coordination, and customer interactions. The focus is on practical IT solutions for automotive dealers that improve response times, streamline operations, and support customer service teams.

One example is the use of automatic call distribution phone systems for automotive dealerships. These systems route incoming calls to the appropriate department, whether sales, service, parts, administration, or customer support. By directing callers to the right team immediately, dealerships reduce hold times and eliminate unnecessary call transfers.

For service departments and sales teams handling high call volumes, this type of business phone system for automotive service centers improves efficiency while creating a better experience for customers. Calls are handled faster, staff workloads are balanced more effectively, and fewer opportunities are lost due to missed or misrouted calls.

These communication platforms are part of a broader approach to technology solutions for automotive businesses, where voice systems, network reliability, and operational visibility work together rather than in isolation.

i-NETT delivers these capabilities through its business technology solutions, helping automotive dealers implement systems that support growth, productivity, and consistent customer engagement.