Communications Assurance Program for a Public-Sector Technology Provider

This legacy case summary documents how i-NETT, formerly Voice Smart Networks, delivered a structured communications assurance program for TargetSolutions in 2011.

TargetSolutions, a provider of online risk management platforms for public-sector organizations, required a communications environment that reduced technology obsolescence, stabilized recurring costs, and replaced reactive support with planned oversight.

The engagement introduced the Current Technology Assurance Plan. C-TAP was designed as a lifecycle-based communications management framework. The program emphasized predictable budgeting, structured refresh cycles, and continuous governance of voice and connectivity systems.

Under the C-TAP model, responsibility for telecom and communications infrastructure was centralized. Ongoing audits were conducted to validate carrier charges and service usage. System refresh planning was scheduled in advance to avoid unplanned capital expenses. Equipment updates were absorbed into operating costs rather than triggering budget spikes.

Proactive monitoring and preventative maintenance were included to reduce service disruption. System changes and adjustments were handled with priority workflows. Annual reviews ensured services remained aligned with operational needs and actual usage patterns.

According to TargetSolutions leadership at the time, the program eliminated surprise telecom costs and replaced issue-driven support with forward planning.

This engagement reflected an early move toward lifecycle-based communications management and accountable service delivery. These principles later informed structured approaches within modern IT support services.