Early Consolidated Technology Service Models

i-NETT, formerly Voice Smart Networks, published this content to document its early approach to consolidating technology services under a single operational model.

During this period, many businesses worked with multiple vendors for telecommunications, infrastructure, and system support. This fragmentation often created inefficiencies, delayed issue resolution, and unclear accountability.

Voice Smart Networks addressed this challenge by acting as a centralized point of coordination between clients and their technology vendors. The goal was to simplify management, reduce operational friction, and improve overall system performance through coordinated oversight.

This model emphasized structured assessment of business requirements before recommending technology changes. Rather than isolated upgrades, systems were evaluated in context to improve cost control and operational reliability.

Support delivery combined remote technical assistance with on-site service when required. This balanced approach allowed issues to be resolved efficiently while maintaining continuity for business operations.

This legacy content reflects an early emphasis on centralized accountability and integrated service coordination. These principles continue today through i-NETT’s modern business technology solutions approach, which evolved from the service models documented here.