Current Technology Assurance Program (CTAP)

i-NETT, formerly Voice Smart Networks, documented the Current Technology Assurance Program (CTAP) as a structured approach to managing technology costs and lifecycle planning for business communications systems.

Problem Addressed

Many organizations struggled with unpredictable costs related to:

  • Equipment upgrades and replacements
  • Training and configuration changes
  • Ongoing service and troubleshooting
  • Unplanned system failures affecting cash flow

Technology refresh cycles were difficult to forecast. Budget overruns were common. Planning for change required time, research, and internal resources.

Program Structure

CTAP was designed as a fixed-cost operating model intended to reduce variability in telecommunications spending. The program consolidated recurring service activities into a predictable monthly framework.

Key components included:

  • Scheduled equipment refresh or replacement planning
  • Support for system changes, moves, and configuration updates
  • Ongoing training availability
  • Remote support and programming
  • Priority service handling for covered activities

The intent was cost stability rather than transactional billing.

Operational Approach

CTAP emphasized partnership and transparency. Customers were kept informed about:

  • Technology changes affecting their systems
  • Feature updates and application availability
  • Potential errors or inefficiencies
  • Opportunities to align systems with current standards

Customer advocates and technical staff were responsible for maintaining ongoing communication and service alignment.

Historical Significance

This program reflected a shift away from reactive, pay-per-incident service models toward structured lifecycle management. CTAP documented an operating philosophy focused on predictability, accountability, and long-term planning rather than ad hoc support.

These principles continue today within i-NETT’s broader business technology solutions approach, which evolved from the cost and lifecycle frameworks outlined here.