Dale Stein and Voice Smart Networks Featured by Channel Partners

In the late 2000s, Voice Smart Networks was featured by Channel Partners for its transition away from transactional telecom sales toward a managed services model.

The feature highlighted the leadership of Dale Stein, who played a key role in guiding the company’s operational and revenue transformation.

At the time of the feature, Voice Smart Networks had been operating since 1982 and employed 14 professionals. The company’s original business model focused on transactional telecom sales and subagent relationships. This approach was gradually replaced with a managed services model centered on recurring revenue and long-term customer accountability.

Moving Beyond Transactional Sales

Voice Smart Networks began its transition by offering managed services for phone systems. This model proved effective and was later extended to data and network services.

The company assumed responsibility for managing customer environments across LAN, WAN, voice, and data networks. This shift allowed Voice Smart Networks to move from one-time sales toward continuous technology management and service delivery.

Why the Transformation Began

The decision to move away from transactional sales was driven by the realization that recurring revenue enabled better service outcomes for customers. Long-term accountability improved responsiveness, reduced operational risk, and aligned incentives between provider and client.

The transformation began between 2006 and 2007.

Transformation Results

By the time of the Channel Partners feature, transactional sales represented approximately 20 percent of the business. The majority of revenue had shifted to non-transactional, managed service engagements.

This operational shift laid the groundwork for the structured managed services approach that later became central to i-NETT’s delivery model, including IT support services and cloud and communications solutions.