Comprehensive Support

i-NETT, formerly Voice Smart Networks, published this overview to document its early approach to bundled managed support services for small and mid-sized organizations.

At the time, many businesses relied on fragmented vendors to manage IT systems, security, and communications. This structure increased complexity, slowed response times, and created gaps in accountability. Voice Smart Networks addressed this challenge by consolidating support functions under a managed services model.

The company’s comprehensive support framework combined managed IT services and managed security into a single operational approach. The intent was to reduce downtime, stabilize operating costs, and improve system reliability through proactive monitoring and centralized oversight.

Rather than reacting to outages or failures, this model emphasized ongoing maintenance, issue prevention, and structured support processes. Businesses benefited from fewer disruptions and clearer ownership of their technology environment.

This legacy initiative reflects an early focus on operational continuity and risk reduction. Those same principles continue today through i-NETT’s modern IT support services, which build on the original managed services foundation documented here.